Last Updated: 20/Oct/2026

At Armena, we respect your privacy and want you to feel safe while shopping with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it protected when you use our website.

Information We Collect

When you place an order or contact us, we may collect information such as:

  • Your name
  • Phone number
  • Email address
  • Delivery address
  • Billing and order details
  • Information you provide when contacting us through WhatsApp, email, or our website

If you create an account on our website, we may also store the information connected to your account.

You can also shop with us using guest checkout without creating an account.

How We Use Your Information

We use your information to:

  • Process and confirm your orders
  • Arrange delivery to your provided address
  • Contact you about your order
  • Help with returns, exchanges, or other order-related questions
  • Respond to your messages and enquiries
  • Improve your shopping experience
  • Prevent fraudulent or unauthorized activity

We only use your information where it is needed to provide our services and manage your orders.

Order Confirmation & Payments

For order confirmation, an advance payment of PKR 1,000 may be required.

For same-day delivery within Lahore, full advance payment is required.

Payment information is used only for processing your payment and confirming your order. We do not intentionally store sensitive payment information beyond what is needed to process your order.

WhatsApp & Communication

You may contact ARMENA through WhatsApp, email, phone, or our website.

If you contact us through WhatsApp, the information you share with us may be used to respond to your enquiry, assist with your order, or provide customer support.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online service can be completely secure, so we cannot guarantee absolute security of information shared online.

Sharing Your Information

We do not sell or rent your personal information to others.

Your information may only be shared when it is needed to provide our services, process your order, complete delivery, handle payments, or when required by law.

Your Information

You can contact us if you want to ask about the personal information we have connected to your account or order.

You may also request correction of information that is incorrect or outdated, where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, or business practices.

Any updated version will be posted on this page with a revised Last Updated date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Armena
Lahore, Pakistan
Email: [email protected]
WhatsApp: +92 300 1234567